- Q. Where can I buy Zong 4G Mobile Broadband device?
- A. You can visit your nearest CSC/Franchise or a retailer nationwide in 3G/4G cities.
- Q. What is master number & what can I do with it?
- A.When you purchase any Zong MBB device, Zong representative will ask you for a MASTER NUMBER. This number can be any ZONG number you are using on your phone or any other mobile operator number in your use. If you give a ZONG master number, you can perform below functions on behalf of your ZONG MBB number through this master number.
Dial *6767# (only from Zong Master Number)
Subscribe/change MBB internet bundles on your MBB device using Zong Master Number. You should have balance in your MBB number to subscribe internet bundles From your Zong Master Number you can:
- Know what your MBB Number is
- Check Balance of your Zong MBB Number
- Check Internet Resources of your Zong MBB Number
- Transfer balance from Zong master number to Zong MBB number
- Recharge your MBB number
- Update your Master Number
Kindly guide the MBB customers that “If your Master number is other mobile operator’s then you will NOT be able to receive usage notification”
- Q. How can I subscribe/unsubscribe to Zong 4G Mobile Wifi bundle?
- A. You can dial *6767# from your Master number or *6363# from your MBB number device interface i.e. 192.168.8.1 and subscribe or Unsubscribe any bundle.
- Q. How can I recharge my Zong 4G Mobile Wifi device?
- A. Miniload, Scratch Card, Online Recharge or visit any Zong CSC/Franchise or retailer.
- Q. Can I subscribe to a bundle if per month volume of 3 Month bundle expires?
- A. Yes, you can subscribe to a monthly bundle. If you will subscribe to a 3 month bundle while you already have a 3 month bundle activated then the new bundle will cancel the previous bundle resources.
- Q. How will I know my internet consumption of my Zong 4G Mobile Wifi bundle?
- A. Dial *102# from MBB Number (Charges Rs. 0.10/Inquiry) or use Zong device portal 192.168.8.1
- Q. Can I use the Internet on MBB device without any bundle?
- A. No, Internet on MBB device can only be used if you have a valid MBB bundle is available.
- Q. Are MBB bundles auto recursive?
- A. No, MBB bundles are not auto recursive.
- Q. Do I get any warranty with my Zong 4G Mobile Wifi device?
- A. Yes. 1 year warranty for the device.
- Q. What is the warranty claim process?
- A. Visit the device vendor’s Service center or visit nearest Zong CSC
- Q. Who can use these plans?
- A. All prepaid, and postpaid individuals can use these plans.
Zong’s Mobile Broadband Packages come with Zong’s Dongle or MiFI devices only. These packages cannot be availed with usal SIMs and devices must be purchased in order to enjoy massive MBB packages from Zong.
- Online Shop
- E care
- 310 Helpline, CSC, Franchise
- MBB Web user interface
- MBB auto portal
- Zong Live Chat/Facebook/Twitter For Activation of MBB Plans.
TERMS & CONDITIONS
Below mentioned Taxes/ Charges would be applicable:
- Advance Income Tax (AIT) rate of 12.5% applies on every recharge
- Sales tax (GST) of 19.5% on usage applies
Source content from: Zong.com.pk
A package Last Updated on 13-1-2021